MyWay+ implementation

[Barry Drive]

Interesting to see that the taps are showing immediately, instead of showing up <24 hours later, that'll be handy down the track.

Interesting? No.

That's the whole point of the new system.

It also proves that the old MyWay system did not use 3G, despite what keeps being claimed.

[Sylvan Loves Buses]

Not for someone like you, of course not...

I'm starting to feel dreadful with how long this is taking for me to get a card. You guys might be getting abused by the public 40 times a month, but now I'm starting to get abused by prejudiced bus drivers who think because I'm one of the "bus nuts" I should have one by now (or a credit card, or a phone etc). Sorry, but my living situation and disabilities just make getting a card that much harder. The Hyperdome or whatever the fk they want to call themselves now (South.Point) don't have a single store that provides them, yet they're advertising it as if they did, talk about false advertising... I'm probably going to be riding buses no more than 3 more times this year, luckily one of those times is a drawing location at Holder Shops - which just so happens to have MyWayMinus card provider. Fingers crossed they have one when I get there or I'm gonna be stuffed and the rude drivers will just have to wait another month till I can try again.

[Sylvan Loves Buses]

Got my card finally, damn that took forever. Will probably only get one use out of this year haha.

The registration process was a lot easier than I was expecting. Apart from the 365 day cap on the concession applying tool, that was very easy - didn't even ask for concession card numbers. Due to this being no where near as privacy breaching as mum had been hearing about on TV, I did hers too. No more sharing cards

[triumph]

No. But I did order one through my account about 2 weeks ago. Later that transaction history had disappeared. Later still the transaction and travel histories had again disappeared. BUT a linked MyWay+ card has appeared in my account, and today it arrived in the post. So it was pre-linked prior to dispatch. Yet to try it out.

MyWay+ card works without issues.

There is a wrinkle to disappearing records in the account. Going to the account, it opens at the 'Home' page. This page shows, amongst other details, buttons for 'Travel History' and 'Transaction History' with adjustable 0 to 10 item list. The travel history is 'on' to start with. NO date range is shown or selectable.

It turns out that the 'Home' page only shows very recent history, despite the selectable item list quantity.
To get older history, I have learnt,  requires going to a 'Summary' and, if needed, selecting a date range. But where is it? There is no direct reference to a 'Summary' on the 'Home' page.

On the 'Home' page at left is a column of selectable topics. One is 'Account Details' which shows personal/identity content. The next item below is 'Account History'. logically, this would seem to be related to 'Account Details' changes. BUT this is where the 'Summary' containing the selectable date range is to be found. Aaaaargh.

[Bus 400]

Tried out a MyWay+ card & debit card yesterday. 
The ticketing system works how it should. Both cards charged the same fare. Except the last trip. Even though my partner & I tapped on at Tuggy Bus Station. Apparently I tapped on at Tuggy Bus Depot & haven't tapped off yet. Apparently making the value on my debit card -$1.21. 
I loved how a passenger claimed to have lost her bus pass. So the driver asked where her bankcard was. 

The app on the other hand. Useless besides pre planning a journey. Which Google Maps already does. It could atleast show you your transactions. 

Don't get me started on the 3 accounts linked to my email address. That i only can log in with 2.

[Bidgee]

I have a few old Myway cards that I found while going through boxes. Found that you cannot go over $60, or you hit the "Balance Transfer limit has been exceeded" once you do! Still have two cards that I have no idea how much is on them.

I did have one where someone claimed it! 

[Sylvan Loves Buses]

That's odd, I had over $60 when I did mine.

[triumph]

I have a few old Myway cards that I found while going through boxes. Found that you cannot go over $60, or you hit the "Balance Transfer limit has been exceeded" once you do! Still have two cards that I have no idea how much is on them.

I did have one where someone claimed it! 

Hope you have double checked that you are using the official site and not a scam....  If a refund has been directed elsewhere then this should be brought to the MyWay+ Team attention, to help avoid it happening to others.

[Bidgee]

Was done through the official site. Have the app, shows in the transaction history and the balance is over $60 (one card had over $30 still on it).

Unfortunately I cannot remember what card had the amount taken already but it did state just over $9.

[Sylvan Loves Buses]

Has anyone tried to see how far away you can hold your card/phone from the reader?

Been trying this out lately, I've managed 2-3 inches with some readers which is pretty good.
Wish they'd fix the footprint for Woden, it's getting really annoying for a lot of people (and some drivers).

[Sylvan Loves Buses]

So I caught my first CNG MAN the other day in quite some time and noticed they're not fitting them either. I would've thought due to the age gap of the MAN to the Scania they would stick around a little longer. Is this not the case?

[L94UBbusfan]

So I caught my first CNG MAN the other day in quite some time and noticed they're not fitting them either. I would've thought due to the age gap of the MAN to the Scania they would stick around a little longer. Is this not the case?

I thought the exact same thing but it looks like any buses set to be withdrawn by buses from the 90 Yutong order will not be receiving MyWay+. It's interesting because the CNG MANs are 2-4 years newer than the CNG L94s and Irisbuses (other buses without MyWay+) yet still won't get fitted.

[Sylvan Loves Buses]

So was just on my way home from the CTM AGM when I noticed an issue with my card. Got on the bus for it to say 'Not Accepted' on the machine. I had no issues with my card this morning on either bus and now all of a sudden it doesn't work. Didn't work on either bus home and attempting to log into my account gives the message 'Connection Refused' - did it on my mums account too. Wtf is going on? I'm starting to wonder what else this $64 million ticketing system has in store for us... all that money spent on this shit and we still can't get customer support on weekends...

[triumph]

Haven't experienced it that badly. But still getting unidentified stops and some misses in my account record. Today MyWay+ seems to have failed mid-journey, as tap off is not recorded, and the next service the MyWay+ validators were out of action  .

Wonder how much revenue is being foregone... .

[Sylvan Loves Buses]

well that was an interesting listen. My attention was drawn to this after the 7pm ACT News, will be keen to listen along to tomorrows hearing too.

https://broadcast.parliament.act.gov.au/vod/latest/hearing?i=88d15ccea5d24b15958bc57e780824c6-17

[Sylvan Loves Buses]

Don't really know if this is the right place to discuss this even though it seems somewhat relevant to the new myway.

Was on 721 yesterday and noticed a voice coming from the speakers telling us the next stops again. Couldn't tell if it was the same as the previous system, but one thing for sure it was almost impossible to make out what it was saying.
Do they really need to keep saying the bus stop IDs? If anything that makes it more confusing imo, some of the stop names are hard enough to understand as it is.

[L94UBbusfan]

Was on 721 yesterday and noticed a voice coming from the speakers telling us the next stops again. Couldn't tell if it was the same as the previous system, but one thing for sure it was almost impossible to make out what it was saying.
Do they really need to keep saying the bus stop IDs? If anything that makes it more confusing imo, some of the stop names are hard enough to understand as it is.

I rode 625 today and noticed this voice, I sat near the back of the bus and while the audio was louder from the back, the actual voice was quite muffled. It was almost like someone was covering the microphone when recording the voice. It sort of sounds like a muffled siri voice. Personally I prefer the old voice, it sounded much clearer and easier to understand. I rode 392 later on and I can't remember the voice working.

Not sure if this is new or not (probably isn't) but I found out recently that you can see the bus number on the MyWay+ app if you tap on the route, which has already proven to be super helpful to find buses, both with and without MyWay+ (since the buses without it don't show up)

[Sylvan Loves Buses]

...the audio was louder from the back, the actual voice was quite muffled. It was almost like someone was covering the microphone when recording the voice. It sort of sounds like a muffled siri voice.

All 4 of my buses today had it. God it's horrible. Maybe it is clearer up the back, but I doubt vision impaired/hard-of-hearing people are going to care to sit up there to get it - the quality up front is so bad it may as well not be operating.
"The next stop is... [stop number] [stop name]". I too preferred the older one "Next Stop [number] [name]" - and you could hear it even over the loud air-conditioning some of the buses have.


Regarding the app, that's great for people who have phones, wish they'd get on with it though. Anytrip is still only showing occasional LRVs.

[triumph]

Experienced it yesterday and agree it is not good. Diction is far from clear and very hard to understand. For me near useless.
An actual person, or computer/AI generated? 

[Buzz Killington]

Regarding the app, that's great for people who have phones

I mean, this is 2025.

[Sylvan Loves Buses]

And?

I know several people my age and people over 70 who don't have them but still rely on public transport.

On the other hand, yes it's 2025 and yet we're still seeing companies including Transport Canberra opt for technology that doesn't represent the age of technology we live in, or they do things that take much longer than they should.