MyWay+ implementation

[triumph]

...ldn't find a mention about a transitional period, however I expect drivers will be more lenient in the first few weeks ....

It would be hard for bus drivers to be more lenient than they already are. The risks of challenging/denying patrons are an occupational health and safety issue. So leniency is probably an unsuitable term. The role of ticket enforcement and associated leniemcy should be undertaken on buses by TC Officers specifically assigned to this role.

[Sylvan Loves Buses]

I'm still seeing Bustechs with it and some CB80s without.

[Cutepattern1098]

It would be hard for bus drivers to be more lenient than they already are. The risks of challenging/denying patrons are an occupational health and safety issue. So leniency is probably an unsuitable term. The role of ticket enforcement and associated leniemcy should be undertaken on buses by TC Officers specifically assigned to this role.

Looking at the TC Fb page there's going to be a lot of confusion and frustration on the 28th of November, and a lot of it seems to be annoyance at the App and having to pay to buy a new card

[Sylvan Loves Buses]

Indeed, and given what the TC representative on the phone told me yesterday, the only way that they'll be allowing you to transfer your funds from MyWay to MyWay+ is online. RIP anyone who doesn't have that option.

[L94UBbusfan]

I endured problems trying to make a MyWay+ account on the app, however I believe TC is aware of this issue already and is in the process of fixing it. I also expect heaps of confusion surrounding MyWay+, I know many people who are regular bus users who have very little knowledge about the system. When I told them they had to get new cards, and pay to get them, they were quite unhappy to say the least.

[Barry Drive]

... annoyance at the App and having to pay to buy a new card

I'll say this slowly.

You

don't

need

a

MyWay+

card

to

use

MyWay+

That's the whole point of the new system. You can use a credit/debit card. You can use the app (and scan a QR code - even though I've not found how to do that in the app, yet.)

And transferring the funds from MyWay was the entire reason why they spent 6 months (or however long it actually was) encouraging people to register their card.

Also: you can request an account refund rather than a balance transfer if you don't want to set up a MyWay+ account. Additional edit: MyWay balance refunds can be requested without needing internet access (the form will be mailed out and processed manually).

[Barry Drive]

... the Ticket Machines will be next - they need to be fully installed and operational before the new system can commence.

That aged well. While I haven't checked everywhere, as far as I'm aware there haven't been any ticket machines installed / modified yet.

While they are not necessary with credit card tapons and online card topups, does this provide a feasible excuse for not paying on the tram?

[triumph]

That aged well. While I haven't checked everywhere, as far as I'm aware there haven't been any ticket machines installed / modified yet.

While they are not necessary with credit card tapons and online card topups, does this provide a feasible excuse for not paying on the tram?

And quite a few buses are not yet fully equipped. Including some noted yesterday - 749, 720, and 666. It now seems a near certainty not everything will be ready by the much promoted date.

[Sylvan Loves Buses]

Oops, I haven't bought a new card yet, not that they gave us much warning or information to do so anyway.
Guess I'll have to make an effort to ride as many CNG and Iris buses as I can until I can find a moment to do the transition...

[triumph]

Item in today's Canberra Times on MyWay+.

It is now admitted not all buses will have validators. Some older buses 'due for retirement in the next few months' as new electric buses arrive, will not be fitted.

[Sylvan Loves Buses]

Nice, the one opportunity I have this week to go out of my way to buy myself a new card and both retailers in Woden are out, how typical. There isn't even a place in the Hyperdome to get one, typical Labour with their usual shtick of making public transport as inconvenient as possible. Even tried at Wanniassa on Sunday, and with not 1, not 2, but THREE newsagent/tobacconists at Wanniassa, not even one of them has them yet.
If I'm honest though, I don't think I want to care to 'try' anymore. I've had enough of this crap and I'm just going to do similar to what they forced me to deal with last time when the first MyWay was introduced...

Excuse me, are you going to pay?

Well I could, but I don't have a phone, I don't own a credit/bank card, I don't even have a MyWayMinus card even though I tried to get one, all I have is cash but you won't take that anymore. And, assuming the machine at the interchange was working for once, I'm coming from home and the tickets aren't valid for the following day. So what can I do?... Can I go sit down now?

It's bad enough that half the buses have the machines and most readers don't even respond to the bus stop until after some time has passed. What a mess, should go back to the magnetic strip machines and allow cash on-board, at least that shit was reliable/flexible (and didn't require you to TAP OFF).

[Bus967]

I have seen the bustecs slowly rolling out with MW+ so they're slowly coming along with them, although one thing I've noticed, is that that doesn't seem to be all that much drive training on what to do with the system and stuff like that it's just something that I've noticed that I thought a lot more driver would be knowledgeable about the new System with less than 48 hours till launch

[L94UBbusfan]

I have seen the bustecs slowly rolling out with MW+ so they're slowly coming along with them, although one thing I've noticed, is that that doesn't seem to be all that much drive training on what to do with the system and stuff like that it's just something that I've noticed that I thought a lot more driver would be knowledgeable about the new System with less than 48 hours till launch

I expect there will be mass confusion tomorrow, mainly due to the lack of knowledge some people have surrounding the new system, and the fact that all CNG, Iris, Elements and most Volgrens and Bustechs don't have the new system installed yet, which will further confuse people. Which Bustechs have MyWay+ installed? I'm yet to see a single one with MyWay+.

[Cutepattern1098]

So going by most recent wiki data 77 buses will not have MyWay+. A real shame as those buses won't have any live tracking. At least this issue won't persist beyond 2026-2028.

[Bus967]

Speaking of lack of knowledge, one thing that I seem to find out that a lot of drivers don't know how to do a override like safe for example the bus pulls up to The physical stop, but the stop on the system is for example 20 m away, the driver would have to drive that 20 m down to the stop for people to get on and off

[triumph]

You seem to be unlucky - I can't recall experiencing that.

[Sylvan Loves Buses]

Aw, was really hoping to see Anytrip working again, what a shame. Hopefully my 71 is an irisbus today and 312 rests in peace.

the stop on the system is for example 20 m away, the driver would have to drive that 20 m down to the stop for people to get on and off

Yeah exactly, how's that gonna work at bus interchanges for people tagging off in a hurry when the driver pulls up at the furthest point away from the front of the platform like at Woden Plt 3, or at Westfield Belconnen during those times when 5 buses all squeeze into Plt 2.

[Bus967]

It seems to be happening at my local stop constantly as it is actually 21 m down the road from the physical stop
The circle of confidence is too small And that's something that I picked up from some people from the Sydney Buses museum from November 2 (it's been a problem From at least a month) ,
I can understand as if they don't want people tagging on and off while the bus is moving, but if people can't tag on and off at interchanges
 then if people have already tagged on but can't tag off they'll get a default fare
Plus, I have had issues of the QR code with the app on my phone, I can't "scan off" But it lets me scan on

[L94UBbusfan]

Aw, was really hoping to see Anytrip working again, what a shame.

That's a huge shame. Hopefully it is working again soon, it's been hard to find buses the last 2 months without it.

[Sylvan Loves Buses]

Indeed. Sadly no Iris on the 71 today waaah.

What a mess, that's about all I can think right now. 2 of the 3 buses I just caught to go shopping didn't have the new machines and the one that did it was just chaos. 40% of the people who were using it had trouble for which the driver was not 'trained' to help with, and the other 50% were the smooth-brain people from the normal MyWay who STILL think that the reader is the screen...
I got off at the stop behind the southern cross club and to no surprise with the driver parking up behind a CNG Scania (63), the MyWayMinus reader did not detect that we were at the bus stop even though the bay is designed to fit 2-3 buses. It didn't even pick up a couple other stops along the way either, what a complete flop this new system is turning out to be. They should've made the commencement date (not only a Monday, but...) Novermber 2025.

[L94UBbusfan]

I rode 492 on the 26 today to see how everything was going with MyWay+ on the first day. Now, granted I was on a bus full of school students, but I think I was the only one who actually payed. The rear door card reader wasn't working, and after the driver pressed some buttons the front one eventually worked, so it wasn't actually that bad. I overheard some people on board saying "I wonder if my old card will work". It's slightly concerning how little the general public knows about the new system. I agree with Sylvan, what a mess.

[triumph]

Experience.

Late this afternoon.

Ist Trip: Light Rail City to Gungahlin Place R!
At Alinga Street some validators were placarded unserviceable. Ditto Gungahlin. Operating validator failed to read QR code despite staff check. Waved aboard. Normal journey.
 
2nd trip: Gungahlin Place to Westfield Belconnen R8
Next bus platform display only advising to refer to timetable. Ditto Westfield and City.
Bus not equipped. Normal journey.

3rd trip: Westfield Belconnen to City Interchange R4
Enthusiastic driver attempting to advise, educate, and help. Laudable, but not correct in some details. Wanted me to hold phone to card reader part, not QR code reader. QR card failed to read again. (Haven't integrated credit card to phone). Went to try physical credit card, which is registered in my account, but prevented by driver trying to protect me from charge as I am an over 70s senior. (If a physical registered credit card is used, the information implies that the relevant registered concession is still applied - have I got that right?)

Very abnormal journey. Over 35min. Problem was a horde of mostly Asian students with very few of them being aware; and of those that were, tapping on was still hit and miss. Delay compounded by driver's efforts to advise.
Arriving Rimmer St ANU stop we were 2nd bus at the stop. No tap off was possible as the reader was not active. Rectified whenthe bus moved up a space. Driver said they had absolutely no access to enable the reader. (TC has advised failure to tap off will not be penalised.) Seemed to be a interaction with a Senior correctly claiming old card can be used till June next year, BUT I couldn't see if the driver was actually shown the card. The Senior was told to get new MyWay+ arrangement.

So three journeys with no actual tap on.

Previously (over many hours)

As for getting the MyWay+ account, we are not particularly tech savvy and found this to be a long laborious and frustrating process. Completed parts often needed to be done again, with very limited feed back on progress.
In the case of my wife, after my experience gained, it should have been straightforward, but no. On reaching the MyWay App process, the system refused to accept her ACT Digital Account log in credentials. The phone (same make but different model to mine) was rebooted, all the relevant settings were double checked, even adding .au to gmail user credential was tried, and log in attempts and checks were repeated multiple times with great care. All to no avail. She could access her ACT Digital Account using precisely the same credentials on another device with no hiccups. Aaaaargh  

Media are now reporting QR read problems were due to volume! The mind boggles. Couldn't this be foreseen?

Almost nothing has been said in the media about supplier/contractor responsibilities and failings. Or where duty, interface, and co-ordination fall across the system of supplier/contractor, Transport Canberra, and the Minister, is far from clear. But I cannot help thinking that tech issues and failures are very much down to those who should know - the tech suppliers and installers.

It is not only us, from media reports and comments, the frustrations and generation of negative impressions is quite widespread.

Oh well, better luck next trial trip.

[triumph]

Speaking of lack of knowledge, one thing that I seem to find out that a lot of drivers don't know how to do a override like safe for example the bus pulls up to The physical stop, but the stop on the system is for example 20 m away, the driver would have to drive that 20 m down to the stop for people to get on and off

You seem to be unlucky - I can't recall experiencing that.

I think I misunderstood. Apologies. As MyWay+ hadn't started I thought you meant generally.
Today I observed the problem at Rimmer St. How did that get past the specifiers, supervisors, suppliers/contractors, and beta testing - quite a fundamental fail.

[Bus967]

I think I misunderstood. Apologies. As MyWay+ hadn't started I thought you meant generally.
Today I observed the problem at Rimmer St. How did that get past the specifiers, supervisors, suppliers/contractors, and beta testing - quite a fundamental fail.

I'm actually one of the beta testers, but considering how it slipped all of that, I genuinely don't understand where things went wrong so badly plus they didn't give us any sort of feedback form or a place to put the feedback, and in my opinion I think they should make the entire bus station from platform one to platform eight, an entire zone that way customers can tag on or off where and as needed with a one minute timeout on the same bus

[Sylvan Loves Buses]

Lol, what's the damned point of beta testers if you can't tell them what's going on. This is so typical of TC now days (and many game developers I know of ). I didn't call ACTION to report that thing, because like every other report I've ever reported (that was not to report a driver), it's thrown in the trash and not cared about. If the smooth-brains at TC can't see how garbage their own system is during a pitifully short beta testing period, why should I bother to help them - I'm just one of the many voices they don't want to hear.

The old MyWay card does not work btw, the reader does not recognise the chip. Some idiot who didn't realise they were holding their old one this morning tried it too. Like why do you still have the old one anyway? Oh yeah, because... EVERY NEWSAGENT IN CANBERRA RAN OUT CUZ THEY DIDN'T USE THIER TINY BRAINS TO REALISE THAT SO MANY PEOPLE WOULD GO OUT AND BUY THEM.

[triumph]

Experience.

.....
In the case of my wife, after my experience gained, it should have been straightforward, but no. On reaching the MyWay App process, the system refused to accept her ACT Digital Account log in credentials. The phone (same make but different model to mine) was rebooted, all the relevant settings were double checked, even adding .au to gmail user credential was tried, and log in attempts and checks were repeated multiple times with great care. All to no avail. She could access her ACT Digital Account using precisely the same credentials on another device with no hiccups. Aaaaargh  

-------

This morning tried again and lo and behold the credentials were accepted. No idea why the hiatus.

[Barry Drive]

Went to try physical credit card, which is registered in my account, but prevented by driver trying to protect me from charge as I am an over 70s senior. (If a physical registered credit card is used, the information implies that the relevant registered concession is still applied - have I got that right?)

Yes. Provided credit card is linked to MyWay+ account, and account is set up as Seniors 70+. But I'd make sure you always tap off.

Driver said they had absolutely no access to enable the reader.

This, on the other hand, is entirely incorrect.

While there are issues with the bus stop footprints (and to a lesser extent MyWay had similar problems - looking at you Gungahlin Place), drivers do have the ability to activate the validators.

[triumph]

This afternoon travelled Gungahlin Place to Nullarbor Avenue and return.
Tried several validators at Gungahlin Place - No result with QR but registered credit card worked normally both tap on and tap off.

At Nullarbor Avenue some visitors in possession of newly acquired cards sought advice on how to use. The cards produced no responce from validator. And ticket machine was still placarded over screen. LRV arrived and I told them just to get on and if queried, express confusion.

Later, I investigated my MyWay+ Account. Fare transactions including concession all in order. Also listed was:
Journey ID, Media Type (CC for credit card), Date, Travel Route (blank), Entry (tap on time), Exit ( Invalid Stop IDbut should be tap off time), Deducted Fare (correct), Balance (blank = correct) and Action (an icon).
Clicking the icon produced a page with Journey, Fare, and Discount details. Not all of which were provided.

In summary, QR didn't work, credit card (registered) tap ons and offs were acknowledged in some way, identity of tap on and tap off stations not shown, fares were correct, and tap off at both Nullarbor Avenue and Gungahlin Place produced the Invalid Stop ID record.

This Invalid Stop ID is peculiar, the valiidators on the Light Rail system are at fixed positions at each station.

[triumph]

Tried anonymous mode on a Light Rail trip today. Outbound tapped on and off OK with an UNregistered obscure source Mastercard, Charged $1. Returned flash card style but no flash required. QR still not being recognised, Phone is  Samsung S21.

Media is reporting that on some phones the QR image is too large for the reader to work properly. Fix to be tried is to reduce QR image size.

[Sylvan Loves Buses]

Haven't caught a bus since... idk Wednesday lol. Been keeping up to date either via the emails or things I bother to read here or on the news sites and stuff. I'm still laughing at how much of a sh*t show this has turned out to be.

Mr Hemsley said TC's response "demonstrated an unwillingness to accept how many problems exist within the system". He expected it will be "months" before Canberrans can enjoy the "genuinely world-class" public transport system it's touted to be.

Sounds about right.

Also Anytrip isn't showing TC buses at all now. They've mentioned that the new system isn't available or something and are just showing the times at each stop, shame.

[Buzz Killington]

Also Anytrip isn't showing TC buses at all now. They've mentioned that the new system isn't available or something and are just showing the times at each stop, shame.

Realtime apparently won't be available until 80% of the fleet has been fitted out with MyWay+. No idea when that will be, and in any case, I haven't seen any mention of whether a feed will be provided to third party developers as it previously.

[triumph]

Light rail return trip today. QR still fails to activate validator. Registered CC used.

Bus 443, successfully used QR for tap on. Driver drew attention to a very faint short thin bar of illumination on base of phone receptacle. Putting phone down on base so that illumination beam fell on the QR image did the trick.
Neither of us could achieve a QR tap off.

Later, looking at my MyWay+ account. The QR tap on was recorded. The light rail 'entry' and 'exit' records for today were there, but rather scrambled.

The transaction history seems to have discarded some initial entries including MyWay+ card order. Will it arrive??

[Sylvan Loves Buses]

Haven't had an opportunity to use my detailed excuse yet, hopefully some day I can because I've been rehearsing it

Was in Woden again today to try to maybe get a card from the one newsagent there that actually has them, but nope, they were closed when I got there. Sigh.

[Barry Drive]

Kinda off topic, but if and when the 3rd-party tracking recommences, will the 20% of buses not having the new stuff be visible too?

We've been over this. There is no capability for a third-party app to track buses if said buses don't have tracking equipment active.

While NXTBUS is still displaying route information inside, the 3G signal has been switched off, so it can't be used.

And as discussed over 10 years ago, there is no other method to match a bus's location with the route it's operating.

One last thing: it will be less than 80% of the current fleet as they're not counting the buses due to be withdrawn in the next 6 (or 12) months. However, the new system is believed to be able to mark a trip as being cancelled in real-time, like the tram does. (Disclaimer: this has yet to be confirmed.)

[Sylvan Loves Buses]

Still pretty disgusting how they're letting that many buses go without regardless of how long they're not sticking around for.
If they really wanted this system to be a 'plus' they should allow those users (pension/senior/disability card holders etc) who are basically already riding for free, actually ride for free if they want it. Screw the cards, flash the relevant card at the driver and go sit down (obviously this wouldn't work during peak periods for some). Another plus would be linking to CDC Canberra, but that's never gonna happen with this government...

[Sylvan Loves Buses]

Actually now that I think of it, I can just use the lack of seeing the CNGs and Irises like I used to do with the Renault's. Often the Renault's wouldn't show up on Anytrip which was a generally good indicator that it was one, I could use the no-show info as a way from home to get buses that don't have MyWayMinus. Eureka!

[L94UBbusfan]

I went to try MyWay+ again yesterday, and ended up getting 2 buses without it, oh well. In terms of the hardware installation, I believe all Bustechs (except for 722-734) are now fitted with MyWay+, leaving just the Volgren standards (the artics seem to have it), Element 2s and some Yutongs (I think) which still need to be fitted out, since the L94s and Irises won't get it.

Also, do/will the MAN CNGs have MyWay+ fitted, or are they set to be retired once more Yutongs arrive?

[Barry Drive]

Also, do/will the MAN CNGs have MyWay+ fitted, or are they set to be retired once more Yutongs arrive?

Transport Canberra have stated that buses due to be replaced "in the coming months" will not have MyWay+ installed. But there's been no explanation of how many months.

Previous statements have suggested 15 more CNG Scanias will be retired by 30 June 2025. So it should be safe to assume the CNG MANs will be fitted.

The Irisbuses I'm not sure about. Does their expected remaining life of 6-12 months make it worthwhile?

[L94UBbusfan]

Transport Canberra have stated that buses due to be replaced "in the coming months" will not have MyWay+ installed. But there's been no explanation of how many months.

Previous statements have suggested 15 more CNG Scanias will be retired by 30 June 2025. So it should be safe to assume the CNG MANs will be fitted.

The Irisbuses I'm not sure about. Does their expected remaining life of 6-12 months make it worthwhile?

This also leads me to wonder whether some CNG Scanias which aren't meant to be withdrawn until late 2025/early 2026 will be fitted with MyWay+. When I went on 318 on Wednesday there was a sign on the driver door saying "This bus will soon be replaced by a battery electric bus" so it seems unlikely that any Irisbuses will be fitted with MyWay+.

[Bus 400]

Out of curiosity, has anyone tried to link their concession details to their MyWay+ account?

All I had to do was say I have a concession card without providing evidence of said concession. Whilst letting me order a new travel card at the discounted rate. Same went saying I was a Senior concession. Getting the card for $0.

[triumph]

Out of curiosity, has anyone tried to link their concession details to their MyWay+ account?

All I had to do was say I have a concession card without providing evidence of said concession. Whilst letting me order a new travel card at the discounted rate. Same went saying I was a Senior concession. Getting the card for $0.

You do have to have your concession cards (pensioner, etc) with you to produce on demand to verify the claimed entitlements.
If caught there are all sorts of possible ramifications including offences such as fraud, the normal penalties, and owing a large debt for previous fraudulent travel.
Unlike a photo driver licence, I don't think a MyWay+ card can be used to prove any status to 3rd parties.

[Sylvan Loves Buses]

has anyone tried to link their concession details to their MyWay+ account?

Not yet, I still don't have one xD

[Sylvan Loves Buses]

Every time I get these emails all I can do is laugh at the bulls**t.

Enjoy free public transport every Friday as part of a 12-month trial beginning today!

You will still be required to tap on and off bus and light rail services every fare free Friday to support data collection purposes but you will not be charged any fares. Data collection allows us to plan for future timetable or network improvements as well as evaluate the success of the trial.

"Data collection allows us to plan for future timetable or network improvements"

[triumph]

Out of curiosity, has anyone tried to link their concession details to their MyWay+ account?

.....

No. But I did order one through my account about 2 weeks ago. Later that transaction history had disappeared. Later still the transaction and travel histories had again disappeared. BUT a linked MyWay+ card has appeared in my account, and today it arrived in the post. So it was pre-linked prior to dispatch. Yet to try it out.

In the account, the linked MyWay+ card image has little indicators on each side. If you have other cards/devices (such as a credit card) linked, then clicking an indicator will cause one of these other cards to be displayed, and so on. If nothing happens, try clicking the other indicator.

Concessions etc are tied to the account. Thus any linked card/device travel transaction automatically includes the concessions.

Detail of how a Ticket Inspector checks is not published. It is assumed the Inspector would require the card/device used to tap on to be produced. Then the Inspector's device can access the appropriate account via a read of the card/device. (Also, the MyWay+ card I received has a raised 'T' under the 'y' of 'My'. No idea what this indicates but may be relevant to ticket inspections. Anyone know?)

[Buzz Killington]

Also, the MyWay+ card I received has a raised 'T' under the 'y' of 'My'. No idea what this indicates but may be relevant to ticket inspections. Anyone know?)

Tactile for the vision impaired. I assume the T stands for travel or transit.

[triumph]

Tactile for the vision impaired. I assume the T stands for travel or transit.

Should have thought of that. 
Looking to see where I had missed it in the TC stuff, found it is claimed by TC as a new feature for travel cards, AND it is claimed that in a world first, the travel card is manufactured from recycled plastic.

[triumph]

......
BUT a linked MyWay+ card has appeared in my account, and today it arrived in the post. So it was pre-linked prior to dispatch. Yet to try it out.

In the account, the linked MyWay+ card image has little indicators on each side. If you have other cards/devices (such as a credit card) linked, then clicking an indicator will cause one of these other cards to be displayed, and so on. If nothing happens, try clicking the other indicator.

......

Have now tried out the new MyWay+ travel card. Worked well.

Adding, under the card image in the account are bars. Each one represents a linked card (/device with virtual card?). Clicking on a faint bar(s) will bring up the card(s) associated with the bar.

Fresh comment:
First successful complete trip using QR today. Used for a Light Rail trip. Tap on was not instant but achieved. Tap off at Gungahlin required a successful attempt at a 2nd validator. Staff could not persuade the 1st validator to read QR. I noticed some users seem to have no problem but many were seen trying multiple times. (I am wondering if older worn protective screen covers on phones are degrading the QR read?)

Impressively, a few minutes after tapping off using the travel card, I accessed my MyWay+ account. The full transaction and travel history for the QR trip and the travel card trip were already showing. (It would be perfect if the fleet number of the vehicle(s) involved was also shown.)

Except for QR read issues, the initial bruhaha seems to have settled down.

[L94UBbusfan]

Except for QR read issues, the initial bruhaha seems to have settled down.

Everything seems to be mostly fine now, in my experiences over the last 2 weeks it looks like people have learnt that there is a new system and that they need a new card. I still need to get a MyWay+ card, but using a credit/debit card, which is what I've been doing works too, I just personally prefer using the actual card.

[Buzz Killington]

Impressively, a few minutes after tapping off using the travel card, I accessed my MyWay+ account. The full transaction and travel history for the QR trip and the travel card trip were already showing. (It would be perfect if the fleet number of the vehicle(s) involved was also shown.)

I checked my account five minutes into a trip today, and my tap on was already shown, with "no exit yet" as my exit location.

Fleet number would be nice, but I suppose it's only the users of this site that would want it.

[Sylvan Loves Buses]

Even with the old MyWay I would have to call 131710 to request the fleet number. Interesting to see that the taps are showing immediately, instead of showing up <24 hours later, that'll be handy down the track.

Has anyone tried to see how far away you can hold your card/phone from the reader? Being able to holster the card in a pouch, wallet without needing to take it out (provided there's no conflicting cards inside), or contactless like the old system allowed for without being right up against it would be good to know.