MyWay+ implementation

[Barry Drive]

As has been revealed elsewhere, preliminary works for the implementation of the new system has begun on buses.

The promised "demonstration buses" have yet to appear, although they can't be too far away.

Since there have been no announcements, I thought I'd speculate about the roll-out: my guess is that the new system will be fully operational by the start of school term 4 (14 October).

Between now and then, we should firstly see an awareness campaign (with the demonstrator buses); this will then be followed by an enrolment campaign - the system will enable accounts to be created and new MyWay cards will be distributed.

Drivers will also need to be registered and trained on the new system prior to implementation.

Lastly, during the Term 3 school holidays, all of the buses and tram stops will have their equipment changed out. (Assuming they can all be done in two weeks.) This will probably result in free fares for two weeks and no operational real time system. During this time, any requested balance transfers will occur.

They might also extend the free fare period once the new system is functional.

Time will tell whether I get any of this right.

Feel free to add your own imaginary timeline.

[Barry Drive]

Two demonstration buses should have been unveiled today (812 & 813).

Here I was thinking that they would be able to remove all old equipment and install new equipment in two weeks. Instead they're planning for 6 - 8 weeks (October and November) for the system implementation. I was correct in assuming that no fares would be collected during the change-over period.

More details in the Minister's media release.

[Sylvan Loves Buses]

Can't believe I actually made it for once, it's been so long since I unintentionally arrived for one of these - no, I didn't know it was on, I usually find out the day after. Was just heading to ANU, and voila.

I happened to arrive just as the rain started pouring, so I took the opportunity to get a few rare rain photos without obstructions (excluding light poles)



I'll upload more photos when I get home tonight. Not sure if I've mentioned it before, but my current camera is no where near the quality of my previous, so if the photos look a little blurry it's not you.

[L94UBbusfan]

I would LOVE to see more photos!!! I wish I could have been there to see it in person, but I'll probably find it on my travels at some point, especially when I go on my enthusiast bus trip.

[Barry Drive]

Have a look at this tweet:

PTCBR checked out the new MyWay+ hardware today!

1. Ticketing is very responsive
2. Two validators on all bus back doors
3. Stored value cards will be available from a larger variety of outlets incl Coles and Woolworths
4. Software can predict delays and traffic congestion pic.twitter.com/os6HflVhEn

— PTCBR - Public Transport Association of Canberra (@PT_CBR) May 9, 2024

* notes (1): 2 readers at rear doors only applies to artics and 722-751 and 800 onwards (excluding Renaults)
(2) MyWay+ cards are not "stored value" cards

[triumph]

From images 812 and 813 are two of the planned four MyWay+ demo buses. Wonder which are the other two?

[L94UBbusfan]

I'm not 100% sure, but I would guess 814 and 815 when they are delivered. Could also be 2 of the new Scanias.

[Sylvan Loves Buses]

Damn, gas buses going before the last of the Renault's and some Irises, who'da thunk it.

Here's a snippet of the other photos I took, I'm sending them to Barry Drive for gallery consideration.

[Bus 400]

Definitely a skinnier BDC. 

I wonder if the buses on the new system will show up on the real-time apps. 

I assume the data feed will be different between the 2.

[Barry Drive]

The new "BDC" basically replaces the NXTBUS console - since the system doesn't issue paper tickets, there's no need for a console with an inbuilt printer.

I'm assuming one of the purposes of the MyWay+ "demonstration" is to test (and calibrate) the real time / tracking functions. It would make sense to also test if it reports correctly on apps, but that wouldn't be a high priority yet.

[L94UBbusfan]

Do 733 and 748-751 have MyWay+ installed? I would assume 733 has it, but I am unsure about 748-751 since they were delivered before the system was announced.

[Barry Drive]

Do 733 and 748-751 have MyWay+ installed?

Please refer to the Transport Minister's media release:

.. four new electric 'demonstration buses' hit the road with new equipment installed.

There will be four buses. They will be electric buses. We know of two of them, so there will only be another two.

Once the remaining two are verified, it will be posted here.

[L94UBbusfan]

I just don't see why these buses wouldn't be fitted with MyWay+ when delivered if the system is going to change in a few months.

[743]

I just don't see why these buses wouldn't be fitted with MyWay+ when delivered if the system is going to change in a few months.

Pure speculation, but reasons might include:

• Testing is still underway on the trial buses (of which not all four are in service yet) - should any troubleshooting be required, it's limited to just those four (for now)
• Possible inability to run current MyWay/NXTBUS and MyWay+ simultaneously - given the trial buses are offering free travel, I suspect they'd want to limit the number of buses unable to collect fares
• Consistent passenger experience - the four trial buses are (/ will be) MyWay+ branded to create awareness, whereas just another blue bus with it installed would be unexpected at the current time
• Responsibility of MyWay+ lies with Transport Canberra - I could be mistaken, but I don't think ticketing equipment comes with the bus from the manufacturer. When the Yutongs first entered service, I believe MyWay and NXTBUS was simply swapped over from the Renault each one replaced. It's also been mentioned in the media that all MyWay+ hardware is already in Canberra, in storage.

[Bus 400]

I'm curious, will a Renault or 2 get MyWay+ upgrade. 

Re above, I wonder how different the wiring system is between the 2. Reading previous tenders/contracts, the buses are delivered with wiring set up for MyWay & (back then) NXTBUS. 

[L94UBbusfan]

Pure speculation, but reasons might include:

• Testing is still underway on the trial buses (of which not all four are in service yet) - should any troubleshooting be required, it's limited to just those four (for now)
• Possible inability to run current MyWay/NXTBUS and MyWay+ simultaneously - given the trial buses are offering free travel, I suspect they'd want to limit the number of buses unable to collect fares
• Consistent passenger experience - the four trial buses are (/ will be) MyWay+ branded to create awareness, whereas just another blue bus with it installed would be unexpected at the current time
• Responsibility of MyWay+ lies with Transport Canberra - I could be mistaken, but I don't think ticketing equipment comes with the bus from the manufacturer. When the Yutongs first entered service, I believe MyWay and NXTBUS was simply swapped over from the Renault each one replaced. It's also been mentioned in the media that all MyWay+ hardware is already in Canberra, in storage.

Some very valid points there. When you think about it, it makes sense to reuse an old MyWay system from a Renault.

I'm curious, will a Renault or 2 get MyWay+ upgrade.

That is next to impossible. Unfortunately within the next month we will be down to just 4 Renaults remaining (if each bus in service is a retirement). So I HIGHLY doubt they would last until October.

[Barry Drive]

I'm curious, will a Renault or 2 get MyWay+ upgrade.

We'll have to see what the fleet looks like at the time to be certain.

Any BusTechs still undelivered by October will need to have the new equipment installed during the build, and this will apply to new Yutongs as well.

This might result in buses being held back from delivery from September onwards and/or in new buses being stored until October.

[Buzz Killington]

I'm curious, will a Renault or 2 get MyWay+ upgrade.

Does in-vehicle driver training involve use of the MyWay console?

Could be an option, assuming they retain one or two Renaults as dedicated training buses in some capacity - though I think they wouldn't want the optics of an "orange bus" getting around town once they're all withdrawn from revenue service.

[L94UBbusfan]

Today I attended a MyWay+ event at Tuggeranong bus station. Here are my notes and thoughts from the event.

- All TC workers at the event were really helpful in helping the general public with explaining how the system worked.
- They had boards asking the public what they were most excited for with the new ticketing system, of which participants would place a sticker in a box above their favourite new MyWay+ feature, regarding payment and real time data. Using a smartphone and seeing the buses capacity were the most anticipated.
- 813 was at the event for the public to look at and go inside, as expected its the same as any other Yutong. It had a different new bus smell to the original 12, but 428 which I got on the way home had the same smell so it's probably some cleaner instead.
- I got a tour of the bus from one of the TC workers, it was interesting to see the new features and compare them to current MyWay
- Overall it was a useful event and it definitely taught me more about how the MyWay+ system works.

[Snorzac]

Except it is different   

Look Closely and there's lots of subtle differences

[Bus 400]

I wonder if the text service availability under NXTBUS will be available 🤔.

Whilst it's lost it's usefulnes, it's cool to text certain words & see what stop(s) the system finds.

[Cutepattern1098]

In theory it should not be too hard to integrate MyWay+ to existing TransportMe eftpos machines on CDC buses, as TransportMe runs on iPads. Only thing preventing it is weather TC and TfNSW will want it.

[Cutepattern1098]

In theory it should not be too hard to integrate MyWay+ to existing TransportMe eftpos machines on CDC buses, as TransportMe runs on iPads. Only thing preventing it is weather TC and TfNSW will want it.

Then again MyWay+ might be that good that TfNSW opts to use it to replace Opal.

[Sylvan Loves Buses]

Just got the latest email...

one of the most advanced ticketing systems in the world

They say this, yet we still have to tap OFF at every stop...

Then again MyWay+ might be that good that TfNSW opts to use it to replace Opal.

I doubt it. Canberra use to be the first for everything bus related in the 1900s, now we're the last. If anything this pathetic excuse of a ticketing system upgrade will be worse (imo) than anything else nation-wide. How the Queanbeyan and Canberra ticketing systems have not been merged yet boggles the mind.

[Bus 400]

Just remember whilst TC are implementing this system. 

TfL & TfNSW (amongst others) are in 2024 looking for similar account based system & upgrade.

How exactly will MyWay+ be worse than MyWay? Or worse than the similar system already in testing/use in Adelaide?

[Barry Drive]

TfL & TfNSW (amongst others) are in 2024 looking for similar account based system & upgrade.

I've had a bit of a look at the TfNSW tenders for their "Opal Next Gen" system. Unlike how ACT approached it, NSW have split the project into several distinct parts:
• backend accounts system
• on bus / train station equipment
• top-up agencies

In effect, NEC are doing all the project management of the MyWay+ upgrade and sourcing all the components. Whereas it looks like NSW are conducting the project management in-house and will integrate the strands of the systems themselves. Time will tell which is the better approach.

What this actually means is that there won't be a single "system" that is put to tender, so it won't be possible for MyWay+ to "replace" Opal.

Canberra use to be the first for everything bus related in the 1900s, now we're the last. If anything this pathetic excuse of a ticketing system upgrade will be worse (imo) than anything else nation-wide.

Depending on the Brisbane roll-out, Canberra will actually be the first PT service to convert to an account based system.

I fail to see how the new system will be either pathetic or the worst in Australia. Most of the flaws in the current systems (incl. NXTBUS) will be removed by the new system. If your concern is about the elimination of cash fares: that's a requirement imposed by the government, it's not due to the "system".

[Barry Drive]

It has officially been announced today that the MyWay/NXTBUS switch off will be 20 September. After this date, user testing will commence and the new equipment will be installed on 450 buses and at Light Rail stops (and Ticket Machines will be converted).

Hopefully there will be more details revealed about the app and fare structures at this time.

Installation is said to take "at least" 6 weeks.

Question 1: if not all buses are installed after 6 weeks but (say) 80% are, and the app is ready to go - do they just commence anyway and give free rides on buses that aren't ready?

Question 2: what's stopping them from installing the equipment now on buses which have no ticketing and on the Ponchos which don't take fares anyway?

Question 3: when do they cut off issuing new cards or performing top ups?

(Rhetorical questions only - don't expect any answers)

[L94UBbusfan]

This video shows what appears to look like a MyWay+ reader installed opposite the current MyWay reader on 674. If it is a new MyWay+ reader, does that mean that some readers have already been installed on other artics?

[Sylvan Loves Buses]

Yeah I've seen a few artics in recent times with a panel or something with fabric on the opposite railing. I'd imagine that'll probably be it whenever they do it.

[Snorzac]

Buses with double rear doors will have two readers at the rear door, they have added the bracket for the second reader when doing the pre-wiring to save time when it comes time for the full installation 

[triumph]

It has officially been announced today that the MyWay/NXTBUS switch off will be 20 September. After this date, user testing will commence and the new equipment will be installed on 450 buses and at Light Rail stops (and Ticket Machines will be converted).

Hopefully there will be more details revealed about the app and fare structures at this time.

Installation is said to take "at least" 6 weeks.

Question 1: if not all buses are installed after 6 weeks but (say) 80% are, and the app is ready to go - do they just commence anyway and give free rides on buses that aren't ready?

Question 2: what's stopping them from installing the equipment now on buses which have no ticketing and on the Ponchos which don't take fares anyway?

Question 3: when do they cut off issuing new cards or performing top ups?

(Rhetorical questions only - don't expect any answers)

Question (also rhetorical) 4: What control does the Contractor have over time lines?

TC web site extract:

"From Friday 20 September 2024, the following services will cease as a result of MyWay not operating:

Bpay payments
Auto top-up
Online and over the phone payments
Online card ordering (including joint ACT Seniors cards)
Purchasing MyWay cards from MyWay agents
MyWay card registrations
Check my MyWay balance
Refunds and balance transfers"

[Cutepattern1098]

This video shows what appears to look like a MyWay+ reader installed opposite the current MyWay reader on 674. If it is a new MyWay+ reader, does that mean that some readers have already been installed on other artics?

I've seen a MyWay+ reader on the rear doors of Bus-524 in July if I recall correctly.

[Barry Drive]

No, you haven't. Refer to this reply:

... they have added the bracket for the second reader when doing the pre-wiring to save time when it comes time for the full installation

No buses will have a new MyWay+ validator and an old one. Once they commence installation, you will start to see artics with a validator each side of the rear door.

[Snorzac]

As indicated by Triumph in the "what bus" thread, they have started to fit our buses with the new system.

So far I've observed 480, 514, 800 and 818 with the new system.

[Cutepattern1098]

So for the last night of Nightfest TC had run an additional R4's from Commonwealth Ave with Artics. The bus I went on, Bus-510 had MyWay+ validators, drivers console and information screen fully installed.

[L94UBbusfan]

So for the last night of Nightfest TC had run an additional R4's from Commonwealth Ave with Artics. The bus I went on, Bus-510 had MyWay+ validators, drivers console and information screen fully installed.

Yes, I saw that 510 has MyWay+ validators on Friday, I also noticed that 539 also had them installed.

[Cutepattern1098]

Yes, I saw that 510 has MyWay+ validators on Friday, I also noticed that 539 also had them installed.

I'm also fairly certain that Bus-800 is also fully fitted out with MyWay+ as I could see the yellow fare validator a good distance away.

[L94UBbusfan]

590 has had MyWay+ hardware installed

[Snorzac]

At this stage I don't think there is really much point in recording which buses do and don't have the hardware unless something appears significantly different to others 

[Barry Drive]

As at yesterday, they're at just under half of all Light Rail platforms having new readers installed:

• Alinga St (east side only)
• Dickson
• Swinden St
• Phillip Av
• Sandford St
• Well Station Dr
• Nullarbor Av

Presumably once the validators are changed over, the ticket vending machines will be next. Too soon to speculate how much time the TVMs will take - but mid November is probably the earliest.

[Cutepattern1098]

At this stage I don't think there is really much point in recording which buses do and don't have the hardware unless something appears significantly different to others

Only thing to note is that neither  the Irisbues and CNGs have had MyWay+ any equipment installed.

[Sylvan Loves Buses]

Rode 561 today and sat behind the rear door to observe the card reader in action. I'm really hoping that what it was doing is not going to be what will happen once everything's in place. I noticed that the reader would only switch to allow tagging on/off if the bus had reached a complete standstill and the door was opening. It wouldn't even switch at a stop if the bus passed it. The old system would come on no matter the speed of the bus. If that delay is going to be a thing, I think that's gonna cause a lot of frustration at bus interchanges.
Still like the new screens, still wish they would have more than the 3 next stops displayed however.

[triumph]

Following on, like the Light Rail modules, it would be good if the next stop display was also provided in the rear module of articulated buses. The present PIDs are quite unreadable from the rear module.

[Sylvan Loves Buses]

Rode 562 this morning and the rear reader was even worse to respond than the one on 561. It wouldn't even switch over to the tap on/off screen until AFTER the doors were closed and the bus was pulling away from the stop. Yikes.

[L94UBbusfan]

I rode 2 buses with MyWay+ installed today (546 and 551). 546s screen wasn't displaying anything yet, while 551s was. The new screens are a bit harder to read from a distance compared to the old screens, I'm not sure if I am a huge fan of them.

I noticed that the reader would only switch to allow tagging on/off if the bus had reached a complete standstill and the door was opening. It wouldn't even switch at a stop if the bus passed it.

The reader on 546 was covered by the "we're switching to MyWay+" thing, but 551s reader was similar to the reader on 562. At the bus stop on Anthony Rolfe Ave, it didn't even allow tapping on/off at ALL 


So far I have only seen Yutongs and CB80 Scanias with MyWay+, I wonder when other buses will get the system installed? Having the new system fully operational by November is starting to look a bit optimistic.

[Barry Drive]

Having the new system fully operational by November is starting to look a bit optimistic.

Without knowing their plan, it's hard to say for sure.

The Light Rail platform validators should be all installed by the end of this week. So the Ticket Machines will be next - they need to be fully installed and operational before the new system can commence.

They also need to release the MyWay+ app (although it's not vital since card registration can be done through a webpage). Then the cards and the retail network need to be activated.

What I'm saying is: I can't see it being ready until late November at the earliest. And then I would expect a transitional period where they won't enforce fares.

Even by the end of November there may still be some buses which aren't fitted out.

[triumph]

It would be better to ensure everything is in working order than to rush to meet a deadline, which with the election over, is no longer a priority.

[Sylvan Loves Buses]

I wonder how often people will forget to tag off again once it does going ahead.

[Barry Drive]

It wouldn't even switch over to the tap on/off screen until AFTER the doors were closed and the bus was pulling away from the stop. Yikes.

I would strongly suggest that feedback about this (and any other matter regarding MyWay+) be officially submitted to:
https://www.transport.act.gov.au/contact-us

[L94UBbusfan]

Without knowing their plan, it's hard to say for sure.

The Light Rail platform validators should be all installed by the end of this week. So the Ticket Machines will be next - they need to be fully installed and operational before the new system can commence.

They also need to release the MyWay+ app (although it's not vital since card registration can be done through a webpage). Then the cards and the retail network need to be activated.

What I'm saying is: I can't see it being ready until late November at the earliest. And then I would expect a transitional period where they won't enforce fares.

Even by the end of November there may still be some buses which aren't fitted out.

It's been announced that MyWay+ will go live on the 27th of November, with the new app and accounts launching today. I couldn't find a mention about a transitional period, however I expect drivers will be more lenient in the first few weeks of the new system being operational. In terms of buses fitted, all CB80s (artics and standards), most MAN diesels, most Yutongs and 621 have the system installed. I am still yet to see a CNG, Irisbus or Bustech with the new system installed. So there will be some buses which won't have MyWay+ installed yet once it is operational.