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MyWay - general/operational discussion

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Offline Sylvan Loves Buses

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Re: MyWay - general/operational discussion
« Reply #200 on: February 18, 2017, 04:33:27 PM »
I just read the latest TC email alert update, and something about it doesn't quite makes sense - to me at least.

Quote
Trial to exit from the rear door on Red Rapid bus services now in effect
             
As from Monday 13 February 2017, customers are now able to exit the bus using both the front and rear doors at all stops on Red Rapid 200 services as part of an one month trial.

Ok, it's only 1 month, but still what's the point? Aren't the trams going to be replacing the Red Rapid in the next few years anyway, why not do it for the Blue Rapid or something, cause that's still going to keep going.

Offline Bus 400

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Re: MyWay - general/operational discussion
« Reply #201 on: February 18, 2017, 06:42:53 PM »
I just read the latest TC email alert update, and something about it doesn't quite makes sense - to me at least.

Ok, it's only 1 month, but still what's the point? Aren't the trams going to be replacing the Red Rapid in the next few years anyway, why not do it for the Blue Rapid or something, cause that's still going to keep going.
In a few years the light rail is going to replace part of the Blue Rapid in a few years, so once again why bother.....

Why not train users now to exit from all doors now. Bit like training to enter from all doors & if you aren't at the door (either side) when the bus pulls up to the stop. You miss out as the bus leaves straight away.

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Offline triumph

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Re: MyWay - general/operational discussion
« Reply #202 on: April 03, 2017, 09:22:55 PM »
Examined my MyWay record today. Times for some trips yesterday were 1 hour later than actual. Seems the end of daylight saving has caught the system or someone napping.

Offline Barry Drive

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Re: MyWay - general/operational discussion
« Reply #203 on: April 03, 2017, 09:44:35 PM »
Out of curiosity, was it more than one bus and could you tell which depots?

The problem arises because the MyWay consoles set the time when their update is pushed at the depot - and if this occurs before the 2am changeover, the time will be wrong until the next update occurs.

Offline Busfanatic101

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Re: MyWay - general/operational discussion
« Reply #204 on: April 03, 2017, 10:46:08 PM »
Out of curiosity, was it more than one bus and could you tell which depots?

The problem arises because the MyWay consoles set the time when their update is pushed at the depot - and if this occurs before the 2am changeover, the time will be wrong until the next update occurs.
566 and 412 were​ both ok today so it has been fixed by now

Offline triumph

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Re: MyWay - general/operational discussion
« Reply #205 on: April 03, 2017, 11:03:11 PM »
The record is incomplete so far (11pm today).

Initial leg to Westfield Belconnen not logged as driver said validator faulty. My companion used it though, and that record shows the wrong time for arrival Westfield Belconnen of 12.45pm (actually 11.45am); Bus446, 906C

Record 1455 12.49pm (actually 11.49am) 900T board at Westfield Belconnen; Bus582.
Record 1456 1.14pm (actually 12.14pm) alight Civic.
Missing record Civic to High Court, route 934; Bus421

Record 1459 3.46pm (actually 2.46pm) 934D board at Parkes Place, National Rose (High Court); Bus606.
Record 1460 4.31pm (actually 3.41pm) alight Westfield Belconnen.
Record 1461 3.53pm (correct) 906C board at Westfield Belconnen; Bus422.
Record 1462 correct for destination.

Note that according to the record we were on two different routes (934/906) and buses (606/422) simultaneously!

Hope that offers some clarification guidance.

Offline triumph

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Re: MyWay - general/operational discussion
« Reply #206 on: April 03, 2017, 11:07:18 PM »
There is a typo, sorry. 3.41pm should be 3.31pm.

Offline triumph

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Re: MyWay - general/operational discussion
« Reply #207 on: April 04, 2017, 09:29:25 PM »
Checked MyWay account again this evening. There is still no change to Sunday record.

Offline Sylvan Loves Buses

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Re: MyWay - general/operational discussion
« Reply #208 on: December 02, 2017, 11:14:07 PM »
Bought my first legit cash fare ticket in 3 years or something tonight. Rarely ever forget to take my my way card with me, but I left it in my suit pocket ::)
Doing this reminded me of the announcement of how cash fares will no longer be a thing in the very near future. Brings up many questions esp one of how people who forget their my way/TC cards will do.

Offline triumph

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Re: MyWay - general/operational discussion
« Reply #209 on: December 03, 2017, 12:05:33 AM »
Bought my first legit cash fare ticket in 3 years or something tonight. Rarely ever forget to take my my way card with me, but I left it in my suit pocket ::)
Doing this reminded me of the announcement of how cash fares will no longer be a thing in the very near future. Brings up many questions esp one of how people who forget their my way/TC cards will do.

Well, on the routes I regularly use, forgotten, failed, or no credit cards; or not enough cash, seems common enough and very rarely indeed are 'sob' stories not accepted. The customer is usually waved on. Have never been on a bus when a ticket inspector was active, so I have no idea what happens then. (I had no problems travelling when my card failed and, later, a replacement card was not yet activated. The situation seemed accepted without question.) 

Another issue on fare collection/card enforcement is the safety of the driver. Years ago I overheard a driver talking to a colleague about fare enforcement - "I won't make a fuss, it is not worth getting punched". A very valid point for a driver operating alone.

Possibly, where children are involved, it may be policy for personal safety reasons, to always allow children to travel. 

Will Light Rail, being a different operator, be so lenient? If the operator is strict, then there will be a lot of angst out there to start with.


Offline Sylvan Loves Buses

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Re: MyWay - general/operational discussion
« Reply #210 on: December 03, 2017, 03:59:04 AM »
With minors it's definitely a responsibility thing, but I've been on the odd bus where the driver literally refused the boarding of passengers either cause he was in a bad mood or had the same person on more than one occasion giving the same excuses.

Brings up a valid point, how is this going to work for lightrail? I presume lightrail still has drivers now days and is not completely all automatic yet, but from the one time I was in Melbourne riding a few there, the system seemed to work pretty much on trusting the passengers, cause one driver can't control 4-6 entry points.

Offline Barry Drive

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Re: MyWay - general/operational discussion
« Reply #211 on: December 03, 2017, 09:35:43 AM »
If the Gold Coast model is any guide, Canberra Metro will have full time ticket inspectors.

It is a contractual obligation for the Light Rail to have x% of ticket compliance. (The actual percentage is not published.)

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Offline Barry Drive

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Re: MyWay - general/operational discussion
« Reply #212 on: July 24, 2018, 11:35:59 AM »
Bus 400 mentioned in ACTION Contracts that there's a new contract titled "Ticketing Equipment for Light Rail Integration".

I've read the contract and there isn't much useful information in what's publicly available. But what it suggests is that the much hyped **new ticketing system** will not be ready for 2019. Instead it looks like an extension to the MyWay contract with new equipment (AVM/TVM, platform validators) for the tram stops and should include additional ticketing machines for the extra buses.

I would also assume from this that Downer/Parkeon will be awarded the contract for the new ticketing system and that what's being installed will be compatible with what will be coming later.

If this is the case, then I would expect to see the new Wayfarer 6 ticket machines installed on buses. Apparently, these do just about everything: contactless bank cards, barcodes, 4G data, RTPIS, Wifi, text and radio messaging; and they're compatible with the Wayfarer 200 software so they can be rolled out to all buses before the new system is ready without the need for a changeover period.

Offline Barry Drive

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Re: MyWay - general/operational discussion
« Reply #213 on: August 02, 2018, 07:26:04 PM »
As also mentioned elsewhere, 657 onwards entered service this week. They have been fitted with the new Wayfarer 6 console.

The only difference for now is that the paper ticket comes out horizontally, rather than vertically.

Offline Barry Drive

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Re: MyWay - general/operational discussion
« Reply #214 on: September 19, 2018, 03:15:10 PM »
TC have announced they will be installing "Ticket Vending Machines" in October 2018.


So only 7 years late.
« Last Edit: September 21, 2018, 12:31:09 PM by Barry Drive »

Offline Sylvan Loves Buses

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Re: MyWay - general/operational discussion
« Reply #215 on: September 19, 2018, 09:26:33 PM »
Yeah, so far I've seen the placements for these two of these, being in front of the office at Tuggeranong and in front of the blue directory pillar in Woden. It's bad enough that management have ordered the staff to cease using the window at Woden, how're the little old laddies and technophobes supposed to use these without help you'd have to wonder.

About time too, here's hoping they allow for cash users.

Offline King of Buses

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Re: MyWay - general/operational discussion
« Reply #216 on: September 19, 2018, 09:45:49 PM »
It's bad enough that management have ordered the staff to cease using the window at Woden, how're the little old laddies and technophobes supposed to use these without help you'd have to wonder.

There's a customer service person hanging around during the day. I imagine that is/will be part of their job.

Offline Sylvan Loves Buses

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Re: MyWay - general/operational discussion
« Reply #217 on: September 20, 2018, 02:19:38 PM »
Yeah, but for how long... Ever noticed how often a TC vehicle is parked at the Tuggeranong parking spot, but there's never anyone inside the office, or there is but they ignore you when you tap on the window, same thing with Woden.

Offline Barry Drive

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Re: MyWay - general/operational discussion
« Reply #218 on: September 28, 2018, 12:55:06 PM »
That's the Astreo ticket machine from the Parkeon website. We'll soon know if that's what we're getting. (And yes, Sylvan, it takes cash.)



I've also noticed that Transport Canberra have stopped referring to a new ticket system, and are promoting MyWay as the Light Rail ticket system:

« Last Edit: September 28, 2018, 12:57:29 PM by Barry Drive »

Offline triumph

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Re: MyWay - general/operational discussion
« Reply #219 on: September 28, 2018, 03:26:59 PM »
At one of the 'Consultations' it was said that the Consortium for the Light Rail had to meet a standard for avoiding fare evasion. This could result in the Consortium conducting routine revenue protection activities. Considering the number of ACTION patrons waved aboard with sob stories, expired balances, etc. and a perceived almost zero ACTION revenue protection activity, there might be quite some angst coming for light rail users inclined to such habits.

Offline Bus 400

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Re: MyWay - general/operational discussion
« Reply #220 on: September 28, 2018, 11:25:09 PM »
There is actually a tender out for working on some survey about Fare Evasion on the trams https://tenders.act.gov.au/ets/tender/display/tender-details.do?id=91886&action=display-tender-details&returnUrl=%2Ftender%2Fsearch%2Ftender-search.do%3Faction%3Dadvanced-tender-search-open-tender

I haven't checked out the documents yet though.

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Offline Barry Drive

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Re: MyWay - general/operational discussion
« Reply #221 on: September 28, 2018, 11:33:06 PM »
The contract requires Transport Canberra to conduct surveys every 6 months (from memory) to determine whether the fare evasion target is being met.

It may be that this tender is for that process. I had wondered how they were going to do it.

Offline Sylvan Loves Buses

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Re: MyWay - general/operational discussion
« Reply #222 on: September 29, 2018, 11:16:21 AM »
A few years ago when I went to Melbourne to visit my brother and ride the buses and trams there, I used what they had back then the Myki card (don't know if it's still that) and although you were required to tag on and off on the buses, you only needed to tag on with the trams. Would I be right in presuming that for our LR, it'll work the same way, but like the buses, not tagging off will result in the standard cash fare rated charge?

Offline Snorzac

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Re: MyWay - general/operational discussion
« Reply #223 on: September 29, 2018, 11:27:22 AM »
The tag on/off on the trams is due to the way their zones work, I believe all but the route 86 and 108 (?) run solely within one zone. If you go out of zone 1 then you are meant to tap off but I have no idea how that is patrolled. I generally tap on and off to be safe on Melbourne teams.

Given Canberra doesnít work on a zone or distance based fare structure yet still requires a touch off I would say the tram will be the same and it will be touch on and off like the buses.


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Offline triumph

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Re: MyWay - general/operational discussion
« Reply #224 on: September 29, 2018, 07:36:52 PM »
Tram tap-off in Melbourne only required for trips wholly within Zone 2 thus getting a lower fare apparently,

Offline ajw373

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Re: MyWay - general/operational discussion
« Reply #225 on: October 01, 2018, 09:14:57 AM »
A few years ago when I went to Melbourne to visit my brother and ride the buses and trams there, I used what they had back then the Myki card (don't know if it's still that) and although you were required to tag on and off on the buses, you only needed to tag on with the trams. Would I be right in presuming that for our LR, it'll work the same way, but like the buses, not tagging off will result in the standard cash fare rated charge?

I doubt it. It will be no different to the buses. Donít tag off get charged the full cash fare.

Offline triumph

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Re: MyWay - general/operational discussion
« Reply #226 on: October 01, 2018, 02:56:50 PM »
The tag on/off on the trams is due to the way their zones work, I believe all but the route 86 and 108 (?) run solely within one zone. If you go out of zone 1 then you are meant to tap off but I have no idea how that is patrolled. I generally tap on and off to be safe


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The routes now are 75, Vermont South; 86, Bundoora RMIT; and 109, Box Hill. These extend into the Zone 1 overlap in Zone   2, thus all trips starting in Zone 1 only attract the Zone 1 fare. Ditto if starting in Zone 2 (the overlap of Zone 1 in Zone 2) and proceeding into Zone 1. BUT if the trip is entirely within  Zone 2 and it's overlap in Zone 1, a lesser fare applies which is gained by tagging off.
myki is still used.