ACT Territory and Municipal Services Directorate – Media Release
ACTION is undertaking a four week trial of tweeting up to the minute service updates during the weekday morning peak period.
Service delivery information will be ‘tweeted’ between 7.30 am to 9 am from Monday to Friday until 18 May 2012.
“While ACTION delivers around 99.5% of all its services, bus breakdowns and driver absences can result in last minute service cancellations. The ACT Government wants to undertake a trial of letting people know when their bus has been cancelled or delayed so they can consider alternative plans, particularly if they are travelling on a low frequency route,” Director, ACTION, James Roncon said.
“ACTION will then evaluate the costs and benefits of providing this service. This will include measuring take-up of the service, whether it has been useful in providing timely and reliable information to commuters and how resource-intensive it has proven.
“ACTION commuters are essential to this trial with feedback welcomed via Twitter as well as an online survey to gauge the usefulness and timeliness of the information provided,” Mr Roncon said.